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Service & Support Page
Information On How To Reach Us, Our Suppliers & Receive Support &
Service
At Expat Financial, our goal is to serve you in as timely and effective
manner as possible. As an insurance brokerage, we deal with many different
insurance companies. Claims are paid directly by the insurance company you
choose. Please contact the insurance company directly in the event of a claim in
order to best facilitate your claim. Contact Expat Financial if you have any
difficulties or if you are unhappy with your plan or if you wish to make any
changes.
Note: The policies we offer are not
available via TFG Global Insurance Solutions Ltd. or its related web sites
to citizens currently residing
in the USA.
Here are links to the primary insurance companies / plan administrators
that we deal with:
General Assistance From Expat Financial / TFG Global
Insurance Solutions Ltd.
International Medical Group (IMG) Plans - Travel & Health Insurance
Zurich Life International Life Insurance Claims
- Use Contact Page with all relevant details. Claim will then be handled directly by Zurich
International in Switzerland. They will forward you the necessary forms.
- 24 Hour Emergency Service Phone: 45 33 15 33 00
International Group Insurance Plans
- Refer to policy certificate and/or booklet or contact tompkins@expatfinancial.com
and note your name, employer, plan # and cert. #.
Aetna Global Benefits
 To
Purchase Any of the Available Products or for Product Information
and Assistance |
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Contact
David Tompkins at 800-232-9415 |
| Within
North America at |
1-800-2329415
(toll free) (9:00-5:00 M-F PST USA) |
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Outside N. America
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1-604-913-1150 |
| Or
contact via |
email: tompkins@expatfinancial.com
fax: 1-604-913-1153
c/o TFG Global Insurance Solutions Ltd..
#216 - 2438 Marine Drive
West Vancouver, BC V7V 1L2 Canada
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Quote
Request Page |
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For
refund of premium for IMG products |
(Patriot
Travel Medical Insurance, Global Medical Insurance, Indy + Plus
International)
IMG will refund
premium only if a written request is received prior to the policy's
effective date. The premium is non-refundable after that date. |
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For
Pre-certification, Emergency Evacuation and Repatriation for IMG
Products |
| (Patriot
Travel Medical Insurance, Global Medical Insurance, Indy + Plus
International) |
Within
the USA
Call IMG at |
1-800-628-4664
(toll free)
1-317-655-4500 |
Outside
the USA
Call IMG at |
1-317-655-4500
(collect if necessary) |
| Call
IMG for all outpatient surgical procedures, MRI's, CAT scans, inpatient
admissions, durable medical equipment, transplants, and home health care
services. For maternity pre-certification, notify IMG within the first
90 days of pregnancy as well as at the time of delivery.
(call
collect if necessary). IMG must be notified prior to treatment or within
48 hours of an emergency. |
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To
report claims for IMG products |
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(Patriot
Travel Medical Insurance, Patriot Executive, Global Medical Insurance, Indy + Plus
International)
Go to IMG Claims
Page - Contact IMG immediately to pre-certify in the event of
a claim.
 Please
download the IMG
Claim Form, fill it in completely and mail to IMG
(claim form requires Adobe Acrobat Reader)
IMG
Forms Library
International Medical Group
2960 North Meridian Street
Indianapolis, IN 46208-4715 United States of America
Telephone: 1.317.655.4500 or 1.800.628.4664
Fax: 1.317.655.4505
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IMG
Policy Update Page |
- Use this page to update policy & address info. |
| IMG
may also be contacted by |
fax:
1-317-655-4505
email: insurance@imglobal.com
http://www.imglobal.com |
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Note: Some of the
products and services described or advertised on this site may not be
available to residents of certain jurisdictions, depending on regulatory
constraints, including Canada and the U.S. Please contact Expat
Financial via web site owner TFG Global Insurance Solutions Ltd. for
more information about your specific jurisdiction.
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